FAQs
General Questions
What is Marrow Fine?
Marrow Fine is a jewelry brand dedicated to crafting timeless, handcrafted pieces with a modern aesthetic. Each design is thoughtfully created to celebrate individuality and elegance.
Where is Marrow Fine based?
Our jewelry is designed and handcrafted with care in our studio, ensuring the highest quality and attention to detail.
Do you have a physical store?
We operate primarily online through marrowjewelry.com, offering a seamless shopping experience. Occasionally, we participate in pop-up events—follow us on social media for updates.
Orders & Shipping
How do I place an order?
You can shop directly on our website, marrowjewelry.com. Select your desired items, proceed to checkout, and follow the prompts to complete your purchase.
What shipping options are available?
We offer domestic and international shipping. Delivery times vary based on location and shipping method selected at checkout.
Do you offer express shipping?
Yes, expedited shipping options are available during checkout for faster delivery.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also log in to your account on marrowjewelry.com to check the status.
What if my order is lost or delayed?
While delays are rare, we recommend checking your tracking details first. If issues persist, reach out to our customer service team for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused, unworn items in their original condition. Custom or engraved pieces are final sale.
How do I initiate a return?
Visit marrowjewelry.com and follow the return instructions under the “Returns & Exchanges” section. A return label will be provided upon approval.
Do you offer exchanges?
Yes, exchanges are available for eligible items within 14 days of delivery. Contact our team for assistance.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Jewelry Care
How should I care for my jewelry?
To maintain its beauty, store pieces in a dry place, avoid contact with harsh chemicals, and remove them before swimming or showering. Clean gently with a soft cloth.
Do you offer repairs?
Yes, we provide repair services for damaged jewelry. Visit marrowjewelry.com for details on how to submit a repair request.
Custom & Engraving Services
Do you offer custom jewelry design?
Yes! We love creating bespoke pieces. Submit your inquiry through our Custom Design page on marrowjewelry.com.
Can I get my jewelry engraved?
Absolutely. Select the engraving option at checkout for eligible items and provide your desired text during purchase.
How long does custom or engraved jewelry take?
Production times vary but typically range from 2–4 weeks. You’ll receive updates throughout the process.
Wholesale & Collaborations
Do you offer wholesale?
We partner with select retailers. For inquiries, please visit marrowjewelry.com for more details.
Are you open to collaborations?
We love creative partnerships! Reach out via our website with your proposal.